FAQ

Welcome to our Frequently Asked Questions (FAQ) section!

Here, you will find answers to common questions regarding orders, after-sales service, wholesale inquiries, and more. We hope this guide helps you.

If you have any other questions, please feel free to email us at any time, and we will respond as soon as possible.

Email: service@g-vapes.com

Orders

How long does order processing take?

We process orders within 3 business days of receipt (excluding weekends and public holidays). Once the order has shipped, you will receive an email containing tracking information.

Which shipping carrier do you use?

We use USPS.

How ​​long will it take for my order to arrive?

Delivery time depends directly on the distance between your shipping address and our warehouse. Orders for most regions are delivered within 3 to 8 business days. Orders for remote areas typically arrive within 10 business days.

After-Sales

Do you offer refunds?

Unconditional Refund. If you placed your order through this website and discover a quality issue upon receiving the product, we will arrange either a refund or a replacement shipment for you. You do not need to worry about incurring any loss.

How ​​do I cancel an order?

If your order has not yet shipped, we accept cancellations and will issue a full refund. If you wish to cancel an order, please contact us via email.

Email: service@g-vapes.com